It is a well-known fact that small businesses are the backbone of the American economy. We see the diversity and importance of these small businesses everyday through our clients.

With more than 2,500 small business clients across 50 states, the common thread is clear: affordable retirement benefits that translate into stronger morale and lower turnover.

Think retirement plans only fit the traditional, office-type of small businesses? Not quite. Some of our clients may surprise you – How about a plumbing business? A grocery store? Or an espresso machine maker?

Our Client Satisfaction Survey

The Online 401(k) cares very much about what our clients think. Every year, we send out a Client Satisfaction Survey to all of our clients (more than 2,500!). In looking at the survey results and suggestions, we select several key client suggestions to implement.

In fact, many of the features added to our product are a direct result of our past Client Satisfaction Surveys!

Itching to know what the results are?

We are happy to report that since 2002, our rating to the question “Please rate your overall experience with The Online 401(k)” (rated on a scale from 1 to 10) has increased by 1.25 points, from 6.98 to 8.23 in 2006.

Our highest category is our friendliness – a 9.39 out of 10!

And it doesn’t stop with our Client Satisfaction Survey. We hope to roll out even more programs to educate our plan sponsors and their participants next year.